This page is used for automated classification and routing of Contact Form submissions.
It is not a public FAQ.
Power Automate retrieves this content to help OpenAI categorize and route inquiries.

1️⃣ General Inquiry

Definition:
Questions about the property, amenities, policies, availability, directions, gift certificates, or anything not directly requesting a booking.

Route To:
info@wilsonlakeinn.com

Auto-Reply:
Yes – standard thank you message.

2️⃣ Room Booking Inquiry

Definition:
Guest asking about availability, pricing, or wanting help booking a specific room.

Route To:
info@wilsonlakeinn.com

Auto-Reply:
Yes – include direct booking link.

3️⃣ Business Travel Inquiry

Definition:
Corporate stays, repeat weekday stays, work-related travel, government travel, contractor lodging.

Route To:
info@wilsonlakeinn.com

Auto-Reply:
Yes – include Business Travel booking link with promo code.

Promo Code:
BIZTRAVEL

4️⃣ Extended / Long-Term Stay Inquiry

Definition:
Stays 7+ nights. Especially 14+ or 30+ night requests.

Route To:
info@wilsonlakeinn.com

Auto-Reply:
Yes – include Extended Stay booking link with promo code.

Promo Code:
LONGSTAY

Minimum Stay Required:
7 nights (or your chosen threshold)

5️⃣ Wedding Inquiry

Definition:
Wedding room blocks, wedding lodging, bridal parties, wedding-related reservations.

Route To:
info@wilsonlakeinn.com

Reference Page:
/weddings

Auto-Reply:
Yes – include Weddings page link.

6️⃣ Event Booking Inquiry

Definition:
Private events, parties, reunions, celebrations.

Route To:
info@wilsonlakeinn.com

Reference Page:
/ event-booking

Auto-Reply:
Yes – include Event Booking page link.

7️⃣ Group Booking Inquiry

Definition:
Multiple rooms booked together, team travel, reunions, tour groups.

Route To:
info@wilsonlakeinn.com

Reference Page:
/ group-bookings-at-wilson-lake-inn

Auto-Reply:
Yes – include Group Booking page link.

8️⃣ Feedback / Review

Definition:
Guest comments, reviews, complaints, compliments after stay.

Route To:
info@wilsonlakeinn.com

Auto-Reply:
Yes – appreciation message.

9️⃣ Other

Definition:
Anything not clearly matching categories above.

Route To:
info@wilsonlakeinn.com

Auto-Reply:
Yes – general thank you.

Classification Instructions for Automation

• If message mentions wedding → classify as Wedding Inquiry.
• If message mentions event, party, reunion → classify as Event Booking.
• If message mentions multiple rooms or group → classify as Group Booking.
• If message mentions business, corporate, government, contractor → classify as Business Travel.
• If message mentions 7+ nights, monthly, extended stay → classify as Extended Stay.
• If message asks about booking or availability only → classify as Room Booking Inquiry.
• If message is post-stay feedback → classify as Feedback.
• If unclear → classify as General Inquiry.

All auto-replies should:

• Be warm and professional.
• Thank the guest.
• Provide relevant link if applicable.
• Avoid giving firm pricing unless booking link is included.
• Encourage direct booking through official website.